Build a Call Center using Amazon Connect

Category: All Tutorials Author: poster on 9-10-2019, 19:25, views: 2, comments: 0

Direct Download Build a Call Center using Amazon Connect

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Build a Call Center using Amazon Connect

Build a Call Center using Amazon Connect
$34.99 | Created by Asad Raza | Last updated 9/2019Duration: 1 h | Video: h264, 1280x720 | Audio: AAC, 44 KHz, 2 Ch | 353 MB
Genre: eLearning | Language: English
+ Sub | 17 lecturesWhat you'll learnHow to Create a Contact Center based on Amazon ConnectRequirementsNoneDescriptionThis course will teach you how to build a contact center based on Amazon's Connect Contact Center Platform as a Service (PaaS). Amazon Connect provides a very easy to use graphical interface to set up the solution in mere minutes. The course focuses on setting up a small contact center environment to meet the needs of a small business.You will learn the following:- How to acquire a toll free number of a direct inward dial (DID) telephone number- How to set up your Interactive Voice Response (IVR) menu- Set up hours of operation- Route calls based on the option selected during IVR menu- Transfer calls to internal and external parties from the IVR menu- Set up music on hold for callers- and much more .....Who this course is for:Small Business OwnersEntrepreneursVoIP Engineers and ArchitectsCall Center AdminsTechnology HobbyistsScreenshots::

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Build a Call Center using Amazon Connect
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